Our operational hours are:

Monday - Friday: 10.00 - 16.00 BST/UK time.

Saturday and Sunday: Closed

Bank Holidays: Closed

Please note we are an online business only and not open to the general public.

Orders are processed and dispatched within 1 - 2 working/business days Monday to Friday. This does not include weekends and bank holidays.

All orders for UK, some European and International countries have FREE shipping.

All deliveries are sent via tracked and/or signed for postage (you choose which at Checkout).

For more information about shipping please see our Shipping Policy.

If you have any questions, need further information or help, and for general enquiries please complete the contact form below.

For returns and refunds please email returns@auravitana.com

For the Restring and Repair Service email repairs@auravitana.com

For our Bespoke Commissioning Service email commissioning@auravitana.com

Telephone: +44 7359 748214

Whatsapp: +44 7359 748214

We'd love to hear from our customers, potential customers and guests that visit our website.

We welcome your feedback, ideas and suggestions. Let us know at reviews@auravitana.com