HIS HER Collection: Her Eternal Flame Necklace

The information and other content contained on our website including product descriptions, bead benefits and properties, and our blogs are for information purposes only.

Although semi precious gemstones and natural beads may have healing properties, we do not claim that they cure or heal medical conditions.

It is very important that any medications you have been prescribed by your GP or medical practitioner, that you continue to take them.

Always consult your GP, physician, medical practitioner or health professional before proceeding with any suggestions or recommendations.

Use of the information contained herein is at your sole choice and risk. You should not rely on this information as a substitute for, nor should it not replace professional medical advice, diagnosis or treatment.

If you choose to use this information without prior consent of your GP or physician, you are agreeing to accept full responsibility for your decisions and Aura Vitana will not be held liable to you or anyone else for any decision or action you take in reliance on the information we have provided.

Please read our full Service Disclaimer here

PROCESSING ORDERS

All orders are processed within 1 - 2 working/business days of receiving your order, excluding weekends and bank holidays.

Our office hours are 10am to 4pm Monday to Friday (UK time). If we receive orders outside of these hours they will be processed on the next working day.

Once orders are dispatched you'll receive a confirmation email along with a tracking number to track your order.

UK & CHANNEL ISLAND

We provide free delivery on all orders to the UK and Channel Islands.

Special Delivery

Available in the UK at a charge, which guarantees next day delivery by 1pm Monday to Friday.

There's also a charge for special delivery to Channel Islands, but guaranteed delivery is within two (2) days by 5.30pm Monday to Friday.

EUROPEAN AND INTERNATIONAL COUNTRIES

Free shipping is available when you spend £75 or more.

Flat rate shipping is available to European and International countries that we cover.

Customs, Tariffs and Other Charges

Where applicable, Aura Vitana will cover these charges for eligible orders so that you are not asked to pay additional fees on delivery.

Customs rules vary by country and may change without notice, so this cannot be guaranteed in all cases.

Aura Vitana normally uses Delivered Duty Paid (DDP) services so that applicable import taxes, customs duties and tariffs are prepaid by us. 

DELIVERY TIMES

- UK delivery is within 1 - 3 working days (maybe longer for Channel Islands), which may include Saturdays, but excludes Sundays and bank holidays.

- European delivery is within 3 - 5 business days.

- International delivery is within 5 - 7 business days.

Please read our full shipping policy here

CANCELLATIONS

You're entitled to cancel your order within 5 days from the date you ordered your product(s). 

To exercise your right to cancel your order or request a return, you must inform us of your decision by:

- Completing the Contact us form on our website or

- Send us an email to connected@auravitana.com

Also state if you want to cancel part or all of your order and the reason for your cancellation.

RETURNS

If for any reason you're not completely satisfied with a purchase, you can return your item(s) within 14 days of receiving your order.

We provide a Self Serve Returns (SSR) service to make our returns process easier for our you.

In order to use the SSR service you need to log into your online account.

If you don't have an online account, you can create an account here where you'll be issued with a one time code via email (no password required) and follow the return instructions.

If your return is approved you will receive confirmation via email with return instructions.

REFUNDS

In both instances, once we receive your cancelled / returned items and your return meets our requirements, you will receive a refund within 3 - 7 working / business days.

Refunds are reimbursed on the payment method you used to place your order with.

Please read our full Returns and Refund Policy here.

We take extra special care when preparing each order.

Beads pass through many hands, places and people all over the World, from production, manufacturers and wholesalers to shops and jewellery designers.

To ensure your products arrive to you feeling at their best, we use a process called 'smudging', a method we use to cleanse all our products with care and positive intention.

This traditional practice helps to purify and clear any stagnant and negative energies from the beads so that your products create a harmonious connection, a sense of peace and readiness with your own energy.

You may notice a subtle aroma whilst unpacking your order. Leave your products out in the open including it's packaging to air for at least 30 minutes to one hour.

When you make a purchase you'll receive cashback / loyalty points on purchases you make to use towards future orders.

It’s our way of saying thank you.

To get started, create a free account by clicking the gold ‘Rewards’ icon at the bottom right of the webpage.

As a bonus you’ll receive £2 in your account to use towards purchases - just for signing up.

The minimum amount of cashback that can be redeemed towards purchases is £5.

Make sure you’re logged into your account each time you shop on our website, so that your cashback is tracked and automatically added to your balance.

Please read the full Customer Loyalty Program Terms here.